Job Description

Job Description

About this Position:

Job Title: Change Management Specialist

Roles and Responsibilities:

Strategy and Planning

• Develop change management strategies aligned with client’s goals.
• Conduct stakeholder impact analyses to identify affected user groups.
• Adapt tools and support materials to meet varying levels of user technical proficiency.

Stakeholder Engagement and Communication

• Create communication strategies tailored to different audiences.
• Manage stakeholder expectations and resistance to change.
• Develop deliverables to build buy-in and communicate project value.

Training and Support Alignment

• Collaborate with training teams to ensure aligned messaging.
• Coordinate the development and distribution of support materials such as guides and tutorials.

User Adoption and Feedback

• Identify barriers to adoption and implement solutions.
• Leverage surveys, focus groups, and interviews to collect feedback and adjust strategy.
• Maintain regular engagement to ensure user needs are supported throughout the transition.

Post-Deployment Support

• Offer continued support after go-live, including training refreshers and issue resolution.
• Develop transition plans to move from the project phase to ongoing support.
• Prioritize user feedback for future improvements.

Role Summary

• Change Management Specialist: The Change Management Specialist will guide the organization through changes, ensuring the successful adoption of new systems, processes, or technologies. This role involves assessing impacts, ensuring readiness, developing communication plans, and providing ongoing support to stakeholders throughout the change process.
• The Change Management Specialist will guide the organization through the change process by assessing impacts, ensuring readiness, and providing communication, training, and support. This role ensures successful adoption of new processes, systems, or changes by preparing the organization, engaging stakeholders, and addressing any resistance to change.

Minimum Requirements:

Experience:

• 6+ years of experience in change management or related field.
• 6+ years of experience with change management tools and methodologies.

Skills:

• Proficiency with Microsoft Office (Word, Visio, Excel, Project, Google Suite, SmartSheet).
• Strong communication, training, and stakeholder management skills.
• Strong problem-solving, organizational, and risk management skills.
• Detail-oriented with a focus on process and quality.

Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations.

"No phone calls please."

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