Job Description

Job Description

About the Company

We’re FreshDirect, we’ve offered the best selection of fresh food since 2002, and we can proudly say that we pioneered online grocery shopping. From our state-of-the art facility in the Bronx, we provide grocery delivery to the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore. FreshDirect is building a better food system by bringing people closer to the highest quality, freshest food possible through a best-in-class delivery experience. We do this by having higher standards, sourcing locally and sustainably, and caring more for the people and communities we serve.

About the Role

We are seeking a Senior Data Analyst to join our team and play a critical role in turning customer and business data into actionable insights. This role is ideal for someone who thrives on solving complex business problems, building dashboards, and driving cross-functional growth initiatives through data. Your work will directly influence customer experience, marketing effectiveness, and overall business performance.

Responsibilities

• Partner with marketing, product, and operations teams to design and execute cross-functional growth and demand generation initiatives.
• Develop and maintain high-quality dashboards using Power BI, enabling teams to monitor KPIs and uncover strategic business opportunities.
• Leverage SQL to extract, transform, and analyze data from relational databases with a strong focus on data accuracy and integrity.
• Deliver clear, data-driven recommendations by combining analytics with effective storytelling using Power BI, Mixpanel, and Excel.
• Analyze large and complex datasets to uncover trends, patterns, and actionable opportunities that drive customer acquisition, engagement, and retention.
• Track and report on key business KPIs related to operational excellence, merchant and customer growth, and marketing performance, including high-level cost-benefit models.
• Contribute to the development of scalable data governance practices to ensure data consistency and quality across the organization.
• Stay up to date with the latest industry trends and best practices in data analytics, visualization, and growth strategies.

Qualifications

• Bachelor’s degree in quantitative or analytical field (e.g., Industrial Engineering, Economics, Mathematics, Social Sciences).
• 5+ years of experience in data analytics, deep proficiency in SQL and working with large-scale datasets.
• At least 2 years of hands-on experience using Power BI, including dashboard development, DAX, and report automation.
• Demonstrated ability to solve complex business problems and deliver data-driven recommendations.
• Strong communication skills, with the ability to translate data into insights and share with stakeholders.
• Experience managing multiple projects simultaneously in a fast-paced and evolving environment.
• Excellent stakeholder management and collaboration skills across cross-functional teams.
• Resilience, adaptability, and a proactive mindset in the face of ambiguity.

Preferred Skills

• Experience with machine learning techniques and predictive analytics.
• Familiarity with customer segmentation and marketing analytics.
• Background in forecasting models or time-series analysis.
• Experience in the e-commerce or grocery retail industry is a strong plus.

Pay range and compensation package

• The expected compensation for this role is $90,000 to $106,000 per year, depending on experience and qualifications. Final compensation will be discussed during the interview process.
• Time Off: PTO, Safe & Sick Time, and Paid Holidays.
• Health Benefits: Medical, vision, dental and voluntary disability benefits.
• Financial Benefits: 401(k) + employer match and life insurance.
• Location: Our state-of-the-art campus is located in the Bronx, featuring an on-site gym, cafeteria and an employee market. We offer free on-site parking and provide an employee shuttle service from nearby MTA stations.
• People Investment: We offer job training to our operations and transportation team members to facilitate career advancement. Additionally, we invest in leadership development programs that provide opportunities for professional growth. We have also partnered with local colleges to offer tuition discounts.
• Perks: Employees can take advantage of a 20% employee discount on online orders and at our wine store. Our on-site employee market showcases our products at substantial markdowns. Additionally, we organize vendor spotlights and engagement events that give employees the opportunity to experience our products firsthand.

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team’s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity Statement

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.

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