Job Description

Job Description

Our client in Camden, New Jersey is seeking a Service Operations Administrative Assistant. This is a long-term temporary position offering between $24-$30.00 per hour based on experience. The schedule is Monday through Friday, with a flexible start and end time. This role will convert to a hybrid schedule once training has concluded (will be remote Wednesday and Friday)

Responsibilities:

• Perform data entry from emails and other sources into internal Claims/CRM systems and reports.
• Generate standard monthly reports by extracting data from internal systems, organizing it in Excel, and creating tables/charts for analysis and comparison.
• Maintain organized digital records of claims and ensure all required information is properly logged and categorized.
• Monitor group mailbox and distribute incoming materials to appropriate team members.
• Prepare reimbursement letters using Word templates and coordinate check processing with accounting
• Assist in tracking claim statuses, follow-ups, and resolution timelines to ensure compliance with internal and external service standards
• Support quality assurance efforts by identifying data discrepancies and recommending process improvements.
• Support the service team with various administrative tasks and project coordination.
• Respond to internal inquiries regarding claim data and reporting metrics.
• Additional duties as assigned

Requirements:

• Must have a minimum of 4 years’ in a similar role
• Strong proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills.
• Ability to multitask and perform efficiently in a fast-paced, team-oriented environment.
• Self-motivated with the ability to work independently once given direction
• High attention to detail and commitment to accuracy.
• Initiative and creative problem-solving are highly valued.

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