Job Description

Job Description

Job Description

Description:

JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor, is responsible for opening and/or closing the Reception Department, staff scheduling and staff time clock and the timely and accurate entry of patient demographic and insurance information into the billing system.

DUTIES & RESPONSIBILITIES:

1. Assists when needed with opening.

• Gets cash drawers ready for each station for the day.
• Provides change to cash drawers if needed.
• Distributes cash drawers to receptionists as they report for their shift.

1. Assists when needed with deposit; prepares deposit for the day to send to Accounting Department
2. Assists when needed with daily voids.
3. Assists when needed with break and lunch schedule distribution.
4. Assists when needed with closing duties.

• Counts all cash drawers and verifies all closing totals.
• Does all necessary paperwork required and initials.
• Puts all cash drawers and deposits in the safe for distribution to the accounting department for the next business day.

1. Assists with on-going training/new employee training.
2. Communicates with Management Team.
3. Back up coverage as needed during the Group’s hours of operation to be shared equally with Reception Supervisor.
4. Counts morning cash drawer and verifies total by running an adding machine tape and initialing and dating.
5. Prepares charge tickets for day for each physician.
6. Validating referrals if applicable in IDX system.
7. Checking Medicaid eligibility if applicable.
8. Greets patient at registration check in.
9. Updates and validates all demographic and insurance information with patient. Makes any necessary changes on charge tickets and in IDX system.
10. Checks for referrals if applicable and follow referral policy.
11. Communicate insurance issues to clinical staff if necessary. (eg non-par appointment schedule)
12. Arrives patients in IDX system
13. Initials and enters time of check in on patient charge ticket.
14. Takes co-pay or payment if applicable. Enters payment in IDX system/notates on charge ticket payment taken (paid stamp), collects payment and gives patient receipt.

20. Directs patients to physician offices

21. Makes sure patient receives any literature necessary for HIPAA – notates in IDX system patient received.

22. Completes daily reports (e.g., Arrival/NOS report, Medicaid UT auth report, chart assignment report.)

23. Responsible that supplies/materials needed at reception desk are ample.

24. Completes closing function of desk:

• Charge ticket review and organization by physician
• Cash-up running necessary tapes to balance total of drawer to IDX system.

25. Enters total in Log cash drawer book, initials, and has validated by Reception Supervisor Designee

26. Assist in other duties as assigned

27. May be exposed to hazardous drugs.

28. Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

RELATIONSHIP WITH OTHERS: Must work well with patients and staff of both the business office and the clinical departments.

EDUCATION/EXPERIENCE/KNOWLEDGE: Graduated from High School or completed GED requirements.

PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.

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